SmartInsights is a research firm focused on the world of Digital Transformation (DX). Led by seasoned technology industry analysts SmartInsights provides advice, recommendations and decision support tools for organisations seeking to understand how new technologies will change the markets in which they operate.
To address the implications of the technology-driven change, often referred to as Digital Transformation, we examine the intersection of three inter-related areas: New Technologies, Emerging Use Cases, and Enterprise Change Management.
Our starting point is a dozen families of New Technologies, comprising numerous concepts that we believe will have a significant impact on the commercial and operational models of most enterprises worldwide. These comprise the Internet of Things, Hyperconnectivity, Human-Machine Interface, Artificial Intelligence, Distributed Ledger, Autonomous Robotic Systems, Product Lifecycle Management, Data Sharing, Edge Computing, Robotic Process Automation, 3D Printing & Additive Manufacturing, and Future Technologies that are currently just over the horizon, but which are likely to have a transformative impact.
Technologies in isolation are irrelevant, they must be given practical applications. Accordingly, of the second dimension of our research focuses on a comprehensive understanding of Transformational Use Cases. We categorise these under three headings: Business Efficiency (including the likes of customer behaviour analysis, workflow optimisation, and process automation), Data-Centric Business Models (including predictive maintenance, image processing, and bots), and Connected Things (covering diverse categories such as smart grid, autonomous vehicles, and smart speakers).
The third part of Digital Transformation concerns Enterprise Change Management. The biggest barrier in implementing any Digital Transformation initiative is typically internal. They typically involve culture changes, new business models, new processes, different skills, and new partnerships, all of which needs to be implemented through a change management process.